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Returns Policy

We do accept returns for any unused goods for exchange or refund for up to 14 days from the delivery date. They must be in the condition we supplied them (the yarn must be in the ball bands and accessories/needles in original packaging. It must also be free from any odours or pet hairs). If you return yarn that is not resaleable, you forfeit your right to a refund and the item will be returned to you, at your cost. The buyer is responsible for the cost of return postage. We recommend goods are sent by recorded delivery as we cannot accept responsibility should your returns go missing.

Also, products on special offers and promotions and books and patterns cannot be exchanged or returned unless they are faulty.

Orders placed by credit or debit card from this web site will be refunded directly to your credit or debit card. Orders placed by other means will be refunded by cheque. These refunds will be made within 30 days of return of goods.

Knit one Purl one cannot offer refunds on items that have been personalised/bespoke or knit on request.

All handmade knitted returns are subject to the following conditions:

  • In the condition you received it

  • No strong odours or pet hair

  • Unused

  • No marks or stains

Returns address:

10 Ribbonbrook, Nuneaton, Warwickshire, CV11 4LN

We will provide a full refund of postage if the return is a result of an error that Knit One Purl One has made or the goods are faulty. A refund will be issued as soon as we receive the goods for the price paid for them.